When an airline cancels a flight you are entitled to certain refunds and compensation from the airline.
We ask that before you contact us that you first directly approach your airline, tour operator or packaged holiday organiser.
If you are unable to get a refund or compensation from any of the above companies and you paid for your trip with a credit card you may also be able to recover your costs through section 75 of the Consumer Credit Act or via a 'chargeback claim' or PayPal.
Your policy is automatically extended providing you accept alternatives offered and don’t intentionally delay your return.
If you don't wish to return on the first available flight we may be able to extend your policy. To see if this is possible please contact the Trusted Travel team on 0330 053 4259 or email travel.sales@trustedinsurances.com. They’re available Monday to Friday, 09:00am to 17:30pm.
If you wish to claim for any additional expenses that you have incurred because you are stranded overseas due to your flight being cancelled, in the first instance you must contact your airline, tour operator or other carrier to obtain compensation to cover these additional costs.
This is covered by the EU Regulation No. 261/2004 and more information on it can be found at: https://www.legislation.gov.uk/eur/2004/261/contents.
If you paid for your trip by credit card you may also be able to recover your costs through section 75 of the Consumer Credit Act or via a 'chargeback claim' or PayPal.
More information about consumer rights can be found by visiting the Citizens Advice Bureau website or the Foreign, Commonwealth and Development Office (FCDO): https://www.gov.uk/foreign-travel-advice.
If you are taking more than one trip a year, an Annual Multi Trip policy may be more suitable. An Annual policy covers you for multiple trips within the destination area you have chosen during a 12 month period with per trip duration limits of up to 22, 32, or 45 days depending on the level of cover you select.
An Annual policy may be more convenient as you can head away without having to organise cover for each trip and it can work out more cost effective too when compared to purchasing several Single Trip policies. Plus, if you and your partner are covered on the same Annual policy you are covered to travel independently.
You can get help from the travel advice section of the Foreign, Commonwealth and Development Office website, which offers a wealth of up-to-date information on most countries.
Our policies can cover many medical conditions and we offer a simple medical screening process which you access during the purchase of your travel insurance, whether that’s online or over the phone. All you need to do is answer a few questions about your condition and an additional premium may be added to the policy to ensure you’re fully protected.
It’s important to declare all medical conditions because we may refuse to deal with your claim or reduce the amount of any relevant claims, even if a claim is not related to an undisclosed pre-existing medical condition(s).
Our Single Trip policy provides cover for all ages.
For Annual Multi Trip cover you must be aged 80 or under at the start of the policy.
The maximum age to purchase Winter Sports cover is 65.
The benefits, limits and excesses within your policy are per person, per incident, limited to two excess amounts if more than one insured person is claiming, per trip.
Therefore, if you have a Family or Group policy, the limits and excesses will be for each of you individually.
If two or more people are travelling the maximum payable for Legal expenses is twice the amount shown in the table of benefits.
The UK Government has replaced the European Health Insurance Card (EHIC) with the Global Health Insurance Card (GHIC). The GHIC enables access to state healthcare in specific European countries at a reduced cost or sometimes for free. If you have an EHIC it will be valid until the expiry date on the card. Once it expires, you'll need to apply for a GHIC to replace it. If you are travelling in Europe, we strongly advise that you obtain a GHIC. To find out more and apply for your free card, visit - https://www.nhs.uk/using-the-nhs/healthcare-abroad/apply-for-a-free-uk-global-health-insurance-card-ghic.
GHIC does not cover you for repatriation back to the UK, along with other issues such as cancellation and personal belongings, so it is recommended that you have sufficient travel insurance in place to provide peace of mind.
Yes, we can cover you and up to eight of your children, aged 17 and under, with a family policy. If it's just the two of you, please select a couple policy.
To find out what our policy covers in relation to COVID-19 please refer to the Covid Scenarios section within the policy wording which you can access via our travel Policy Wordings page.
No, our pricing is based on who the policy covers.
Our Family policies cover your children aged 17 and under. If your child is 18 or over you can purchase a policy in their own name or purchase a Group policy that can cover you all.
Your policy documents can be viewed using the link sent to you via email or via the SMS message that will be sent to the mobile phone number that’s provided when purchasing your travel insurance.
If you'd prefer to receive a paper copy of your policy documents, please email travel.sales@trustedinsurances.com.
The Trusted Travel team are here to help and they’re available Monday to Friday 09:00am to 17:30pm to answer any queries you may have in relation to your policy.
Please contact the team on 0330 053 4259 or email travel.sales@trustedinsurances.com.
If you require medical assistance whilst abroad, please call +44 (0) 330 678 3032.
For all claims except Section 7 - Gadget, please call 0330 678 3032 or register your travel claim online.
For gadget claims, please call 0330 053 4261 or register your gadget claim online.
Up to 10 people can be covered under a Group policy.
For the purpose of this optional cover a gadget can be any one of the following items:
mobile phones, smart phones, laptops (including custom built), tablets, digital cameras, games consoles, video cameras, camera lenses, Bluetooth headsets, Bluetooth speakers, satellite navigation devices, e-readers, head/ear phones, smart watches or a wrist worn health and fitness tracker.
Below is a summary of the hazards that can be covered (subject to the policy terms and conditions, exclusions apply):
Accidental Damage - We will repair or replace your gadget if it is damaged as the result of accidental damage, including screen or liquid damage.
Malicious Damage - If your gadget is damaged through the intentional or deliberate actions of another party we will repair it.
Theft - If you suffer theft of your gadget we will replace it.
Loss - If you accidentally lose your gadget we will replace it.
Trusted Insurances travel insurance policies are underwritten by Inter Partner Assistance S.A. UK Branch. Travel Gadget Insurance is arranged and administered by Taurus Insurance Services Limited and underwritten by AmTrust Europe Limited.
You can make a claim 24/7 through our online portal. Please read our Claims Guide and complete the claim form, found at https://tiga.taurus.claims.
We may ask you to provide one or more of the following to help us process your claim (although please be aware this list is not exhaustive):
Proof of Ownership
Evidence to show that you own the gadget such as:
The document must include the make, model and IMEI or serial number together with the date of purchase of the device and the business registration and taxation details.
Proof of Usage
Evidence that shows your gadget has been in use before the event which leads to the claim. Where the gadget is a device that has the option to use a SIM card this evidence can be obtained from your network provider. For other gadgets, such as laptops, in the event of an accidental damage claim this may be determined through inspection by our repairers.
Photographic ID
We may ask you to supply a photo of your passport or driving licence.
Proof of Address
Evidence may be required to confirm your home address.
Police Report
Should your gadget be maliciously damaged, you lose your device, or it’s stolen from you, you must report this to the local police (local to where the incident occurred) as we will ask for a crime reference number and a copy of the policy report to process your claim.
Proof of Travel
If your device is damaged, lost or stolen while you are abroad, we will ask to see evidence of your travel.
If your gadget is lost, stolen or deemed to be beyond economical repair, we replace your gadget with a gadget of the same specification or the equivalent value taking into account the age and condition of the gadget.
Replacements will be pre-owned, refurbished or remanufactured (not brand new). This is not a new for old insurance policy.