Trusted Retail Plc is an Introducer Appointed Representative of Taurus Insurance Services Limited. Trusted Insurances is arranged and administered by Taurus Insurance Services Ltd. This Privacy Policy describes the manner in which Taurus Insurance Services Ltd - collects, uses, maintains and discloses information collected from you (a "User") of the website ("Site"). This privacy policy applies to the Site and all products and services offered by Taurus Insurance Services in connection with Trusted Insurances. By visiting with your browser settings adjusted to accept cookies and continuing to use our products and services, you are accepting and consenting to our use of cookies and the practices described in this Privacy Notice.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, personal information such as their or others, name, email address, date of birth, mailing address, phone number and credit card or bank information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities such as the purchase or use of our products or services.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include web analytics such as visits to the site, click maps, movement maps, the type of browser used, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilised and other similar information.

Web browser cookies

Our Site uses "cookies" to perform essential functions, to customise the User experience and to provide performance analytics relating to the site, content and products so that we can improve our products and the user experience. A User's web browser stores cookies on their computer for temporary storage purposes such as allowing a web site to store a User's shopping basket contents between pages and sessions. A User may choose to set their web browser to refuse cookies, or to alert them when cookies are being sent. If they do so, some parts of this Site may not function properly. By visiting our websites with your browser settings adjusted to accept cookies or using Trusted Insurances mobile apps, or other software tells us that you want to use Trusted Insurances products and services and that you consent to our use of cookies and other technologies to provide them to you as described in this notice.

How to delete or disable cookies

If you want to delete the cookies that have already been left on your computer, you can find out how to do so here. If you want to stop your browser from creating cookies altogether, you can find out how to do so here. Please note that disabling cookies can severely affect the functionality of most websites, including ours.

How we use collected information

Taurus Insurance Services may collect and use Users personal information for the following purposes:

  • To improve customer service; information you provide helps us respond to your customer service requests and support needs more efficiently.
  • To personalise user experience; we may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site; we may use feedback you provide to improve our products and services.
  • To process payments; we may use the information Users provide about themselves and payment instruments when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To arrange and administer insurance products; we use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service and meet our contractual and legal obligations to partners and regulatory bodies.
  • To run a promotion, contest, survey or other Site feature; to send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails; we may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a HTTPS/TLS secured communication channel and is encrypted and protected with digital signatures. Our Site follows industry best practices for information security and PCI DSS in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to other 3rd parties for profit and only share Users personal information to the extent necessary to provide the product or service and meet our contractual and legal obligations to partners and regulatory bodies. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. Third party websites: Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies. Compliance with children's online privacy protection act protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Below are examples of where Users personal information is shared with external partners:

  • Wirecard AG to process credit card payments
  • Cityman Administrators Limited or GoCardless Ltd to process Direct Debit payments
  • Cityman Administrators Limited for the purpose of processing gadget insurance claims
  • AmTrust International Underwriters to provide the insurance cover and declaration of IPT
  • Trusted Retail Plc for who we operate the site under a commercial agreement
  • The FSC / FCA / FOS for the purpose of complaints or dispute resolution

Changes to this policy

Taurus Insurance Services have the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications. Your acceptance of these terms; by using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes. Contacting us if you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Taurus Insurance Services Re:Trusted Insurances
Suite 2209-2217 Eurotowers
Europort Road


Phone: 0207 183 6082

Last Updated: 01 Sep 2015

Trusted Insurances™ is a trading name of Taurus Insurance Services Limited, an insurance intermediary licenced and authorised in Gibraltar by the Financial Services Commission under Licence Number FSC00757B and authorised by the Financial Conduct Authority in the UK under registration number 444830. The insurance is underwritten by AmTrust Europe Limited, whose registered office is at Market Square House, St James’s Street, Nottingham, NG1 6FG, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial services register number 202189. These details can be checked on the Financial Services Register by visiting or by contacting the Financial Conduct Authority on 0800 111 6768.

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