If you have a pay monthly policy or have purchased an annual policy on or after the 9th of August 2016

Claims are handled by Taurus Insurance Services Limited on behalf of the underwriters and Trusted Insurances.

Please contact our dedicated claims helpline on 0330 880 1741 (local rate call) quoting 'Trusted Insurances'.
Lines are open Monday to Friday 09:00am to 17:30pm.

If you are claiming for accidental damage or breakdown of your gadget you can instead submit your claim using our online claim form. All theft and loss claims must be submitted by calling our dedicated claims line number above.


If you have purchased an annual policy on or prior to the 8th of August 2016

Claims are handled by Citymain Administrators Ltd on behalf of the underwriters and Trusted Insurances.

Please contact our dedicated claims helpline on 0330 880 1741 (local rate call) quoting 'Trusted Insurances'.
Lines are open Monday to Friday 09:00am to 17:30pm.

You must have this information

When contacting the claims handler please ensure that you have the following information available to you as they will require it to process your claim.

  • Your Policy Number

  • Full circumstances of your claim

For Theft, loss and Malicious Damage Claims

Please follow these steps:

  • 1 You must notify the appropriate local Police authority within 24 hours of discovering the incident.

  • 2 Obtain a Crime Reference / Lost Property number and a copy of the Police Crime Report.

  • 3 Contact your Network Provider within 24 hours of the incident to place a call bar on the handset.

For all claims (including Theft, Loss and Malicious Damage):

You must notify us of your claim either via our online claims portal or by contacting our Claims helpline on 0330 880 1741 as soon as reasonably possible from discovery of the incident (or in the event of an incident occurring outside of the United Kingdom, as soon as reasonably possible on returning to the United Kingdom). Our call centre is open from 09:00am to 17:30pm, Monday to Friday.

You will be required to complete a claim form online or by downloading the claim form, which you must complete in full and return it to the claims Administrator in accordance with their instructions, and in any event within 30 days of notifying the claim together with any requested supporting documentation including:

  • Police Crime Reference / Lost Property Number (where applicable)

  • Proof of Violent and Forcible Entry (where applicable)

  • Proof of Purchase (we need this for crime prevention and fraud purposes)

  • Any other requested documentation


Subject to receipt of a fully completed claim form, all required supporting information and the damaged item (where appropriate) the administrator will authorise the repair or replacement of the Gadget as appropriate in most instances within two working days.

Please see your Gadget Policy Terms and Conditions for full details.

Insurance you can depend on

Unlimited number of claims

The number of claims you can make is unlimited, there are no limits on the number of accidental damage OR theft OR loss claims in any one year unlike many of our competitors who hide this in the small print.

93% of all claims approved

Our policies provide true peace of mind should something unfortunate happen and you need to claim. To back this up, unlike many of our competitors we publish our claim percentages online and last year we approved over 93% of all claims that were fully completed and assessed.

Highly skilled engineers

Our expert engineers are continuously trained on repairing all the latest technology to ensure that your gadgets are returned to you looking and functioning as you would expect. We also only use high quality carefully sourced replacement parts.

12 month warranty on replacements

As such all our replacements are backed by a 12 month warranty and if you are not happy with the quality of any repair or replacement phone we will swap it for another free of charge.

Free collect and return on laptops

We do not charge for UK return postage costs on any device (although you will need to pay the cost of sending the device to us). On laptops and MacBooks we offer a FREE collect and return to your door step via our specialised courier service to ensure your laptop is safe and secure.

Repairs at Apple Genius Bars

Provided you have got your claim authorised by us first, then if more convenient you can choose to get your device repaired at an Apple Genius bar and we will then reimburse you the cost.

Trusted Insurances™ is a trading name of Taurus Insurance Services Limited, an insurance intermediary licenced and authorised in Gibraltar by the Financial Services Commission under Licence Number FSC00757B and authorised by the Financial Conduct Authority in the UK under registration number 444830. The insurance is underwritten by AmTrust Europe Limited, whose registered office is at Market Square House, St James’s Street, Nottingham, NG1 6FG, is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Financial services register number 202189. These details can be checked on the Financial Services Register by visiting www.fca.org.uk or by contacting the Financial Conduct Authority on 0800 111 6768.

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