Trusted Insurances

Contact Us

If you have a question about our products or your policy you may find the answer within our: FAQ (Frequently Asked Questions).

General Queries and Sales

For general sales and query information:

Email Us

Or you can contact us by:

Phone: 0207 183 6082

From 09:00am to 17:30pm (Mon-Fri)


Policy Holders

If you need to discuss or amend your policy:

Email Us

Or you can contact us by:

Phone: 0207 183 6082

From 09:00am to 17:30pm (Mon-Fri)


Claims

To discuss an existing insurance claim:

Email Us

Or you can contact us by:

Phone: 0330 880 1741

From 09:00am to 17:30pm (Mon-Fri)


Write to us

Other Enquiries

We endeavour to respond to all written queries within five working days.

You can write to us at:

Trusted Insurances
Suite 2209-2217 Eurotowers
Europort Road
Gibraltar

Email: gadget.sales@trustedinsurances.com

Complaints

We always aim to provide a great service, but if you have any complaint, please write to:

The Complaints Manager

Trusted Insurances
Suite 2209-2217 Eurotowers
Europort Road
Gibraltar

Email: complaints@trustedinsurances.com

Complaints about Claims

Any enquiry about a claim in the first instance should be addressed in writing to:

The Claims Manager

Taurus Insurance Services Limited
Suite 2209-2217 Eurotowers
Europort Road
Gibraltar

Email: claimscomplaints@trustedinsurances.com

Trusted Insurances™ is a trading name of Taurus Insurance Services Limited, www.taurus.gi, which is an insurance intermediary licenced and authorised in Gibraltar by the Financial Services Commission under Permission Number 5566 and authorised to passport general insurance intermediary services into the UK. We are registered with the Financial Conduct Authority in the UK under registration number 444830. The insurance is underwritten by ERGO TIS on behalf of Great Lakes Insurance SE (GLISE). Great Lakes Insurance SE is a German insurance company with its headquarters at Königinstrasse 107, 80802 Munich. UK Branch office: 10 Fenchurch Avenue, London, EC3M 5BN, company number SE000083. Great Lakes Insurance SE, UK Branch, is authorised and regulated by Bundesanstalt für Finanzdienstleistungsaufsicht. Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. ERGO TIS is registered in the UK, company number 11091555. Registered office: 10 Fenchurch Avenue, London, EC3M 5BN. Authorised and regulated by the Financial Conduct Authority, register number 805870.

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