You can make a claim online 24/7 via our online claims portal. You will need your policy number to log a claim. Please ensure you have followed our procedures for blacklisting and reporting a lost or stolen device before making your claim. Details of these can be found in your Policy T&Cs.
All claims are handled by Taurus Insurance Services Limited on behalf of the underwriters and Trusted Insurances.
For help with your claim please contact our dedicated claims helpline on 0330 880 1741.
Lines are open Monday to Friday 09:00am to 17:30pm.
When contacting the claims handler please ensure that you have the following information available to you as they will require it to process your claim.
Your Policy Number
Full circumstances of your claim
For Theft, loss and Malicious Damage Claims
Please follow these steps:
1 You must notify the appropriate local Police authority within 24 hours of discovering the incident.
2 Obtain a Crime Reference / Lost Property number and a copy of the Police Crime Report.
3 Contact your Network Provider within 24 hours of the incident to place a call bar on the handset.
For all claims (including Theft, Loss and Malicious Damage):
You must notify us of your claim either via our online claims portal or by contacting our Claims helpline on 0330 880 1741 as soon as reasonably possible from discovery of the incident (or in the event of an incident occurring outside of the United Kingdom, as soon as reasonably possible on returning to the United Kingdom). Our call centre is open from 09:00am to 17:30pm, Monday to Friday.
You will be required to complete a claim form online or by downloading the claim form, which you must complete in full and return it to the claims Administrator in accordance with their instructions, and in any event within 30 days of notifying the claim together with any requested supporting documentation including:
Police Crime Reference / Lost Property Number (where applicable)
Proof of Violent and Forcible Entry (where applicable)
Proof of Purchase (we need this for crime prevention and fraud purposes)
Any other requested documentation
Subject to receipt of a fully completed claim form, all required supporting information and the damaged item (where appropriate) the administrator will authorise the repair or replacement of the Gadget as appropriate in most instances within two working days.
Please see your Gadget Policy Terms and Conditions for full details.
There's no limit on the number of claims you can make in any one year. This is something to watch out for when comparing policies as some of our competitors have limits of one or two claims per year in their small print.
Our policies provide peace of mind should you need to claim. We offer a 24/7 online claims portal, and last year we approved 94% of all claims that were fully completed and assessed.
Our expert engineers are regularly trained on repairing all the latest technology. This will ensure that your gadgets are returned to you looking and working as you would expect. We also only use high quality, carefully sourced replacement parts.
All our replacements are backed by a 12 month warranty. If there are any material or workmanship defects, we will repair it or swap it for another.
We offer FREE tracked postage on all gadgets sent to our repair centre. On laptops we offer a FREE collect and return to your doorstep to ensure your laptop is safe and secure.
Provided you have got your claim authorised by us first, you can choose to take your gadget to an Apple Genius Bar or a Samsung Support Centre. We will then reimburse you the cost, subject to approval.