Trusted Insurances Flight Delay Cover

Flight delays can happen to anyone. And the impact of having your holiday plans go awry, even before you’ve left the UK, can be big.

That’s why every Trusted Travel Insurance policy automatically includes Flight Delay cover.

If your flight is delayed by three hours or more, you’ll receive a £50 payout, sent directly to your designated UK bank account. There are no lengthy claim forms to fill out, just support for you and your loved ones when you need it most.

You can spend your payout however you like. Whether that’s relaxing in an airport lounge, enjoying a meal, covering extra parking charges, or using it towards an overnight hotel stay. With Trusted Insurances, the choice and the peace of mind is yours.

Our Flight Delay cover is included with your Trusted Travel Policy. And there’s no need to submit a claim when you return home.

The cover is only applicable to the lead policyholder, for one single journey.

To activate your cover, simply register your details using the link in your confirmation email or via the Delay OK website.

This does not affect your legal right to claim compensation or assistance directly from your airline under UK or EU Regulation 261/2004.

• 1 Open your Delay OK confirmation email
  Click the “Activate Cover” button in your email. This will take you to the Delay OK website, where you’ll need to click “Activate Cover” once more to begin.

• 2 Verify your email address
  A code will be sent to the same email address you used when purchasing your Trusted Travel Insurance Policy. When you receive it, enter the code on the website and click “Verify Code.”

• 3 Choose if you’d like to upgrade
  You'll be given the option to upgrade your cover, for an extra premium, to include your return flight and increase your payout amount. If you do not wish to upgrade, simply click “No Upgrade Required” and then “Next.”

• 4 Add your flight details
  Select “Add Flight” and enter either your flight number or the airport you’re departing from, then click “Next.”

• 5 Choose your destination and travel date
  Select your destination from the dropdown menu or by using the search bar, then click “Next.” After that, choose your travel date and click “Next.”

• 6 Select your flight
  A list of flights matching your details will appear. Select your flight based on your flight number and the airline you’re flying with, then click “Next.”

• 7 Review your flight details
  Check all the flight details shown on screen carefully to make sure everything is correct. Once confirmed, click “Continue.”

• 8 Set up your Fast Claim Payment
  You’ll now see a confirmation screen with your flight details and policy documents. Below your documents, find the “Fast Claim Payment” section. Enter your bank account name, account number, and sort code so you can receive your £50 payout if your flight is delayed by 3 hours or more. Your personal and payment details are kept secure at all times. If you’d like more information about how your data is stored and protected by Delay OK, you can find it here.
  You’ll also be asked to create a password for your Delay OK account. Once everything is entered, click “Create Account” to finish and you’re all set!

You must enter your flight details at least 3 hours before your scheduled departure time. After this point, you won’t be able to register for cover.

If you have any issues, you can contact the Delay OK team online. Simply visit the Contact Us page on their website and fill out the enquiry form to get in touch. The team is available Monday to Friday, 9am to 5pm.

Wherever you’re heading, pack a Trusted Travel Insurance policy for peace of mind. Our policies are full of great features. We cover over 120 sports and activities, provide a 24/7 Emergency Medical Assistance Helpline and there's automatic cover for your gadgets and much more! With protection this reliable, you can travel with confidence every step of the way.

^*Delay OK Flight Delay Insurance – Terms and Conditions

Your Trusted Insurances Travel Insurance policy wording, which you receive at purchase, is applicable to this service. Please refer to your policy wording for full terms and conditions. Please note that you will not need to pay an excess to use this service.

To be eligible for cover, you must have purchased a Trusted Insurances Travel Insurance policy. The cover only applies to Trusted Insurances Single Trip and Annual Multi Trip policies. It also only applies to the lead policyholder (unless you choose to upgrade your cover).

You must pre-register your flight details at least 3 hours prior to the scheduled flight departure time. You can only register a flight where it is recognised by Delay OK’s flight tracking system. There may be instances where your flight cannot be tracked, and the system will inform you of this.

Claims payments are issued in accordance with the delay data provided by airlines to Delay OK’s flight tracking system. Delay OK will rely solely on this information to determine if you are eligible for payment.

^†While it should not be necessary to make a claim, if your flight is delayed by 3 hours and you do not receive an automatic claim notification, please follow the instructions in the ‘Making a Claim’ section of your Policy Wording.